Incidents reported on status page for Jigsaw Analytics Group https://status.jigsawanalyticsgroup.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a8d9489f2567e5661c55552b3ea79bf7.png https://status.jigsawanalyticsgroup.com/ en https://status.jigsawanalyticsgroup.com/incident/859221 Fri, 27 Mar 2026 22:23:00 -0000 https://status.jigsawanalyticsgroup.com/incident/859221#49ab04d662f52c8030bd94dd5cc34c0aa6fe46f7c4b3d4a7d69f106563d74545 This issue has been resolved. https://status.jigsawanalyticsgroup.com/incident/859221 Fri, 27 Mar 2026 21:36:00 -0000 https://status.jigsawanalyticsgroup.com/incident/859221#b0c062ad95a952fdd85d7fdd31c03ef48905379a5d3e88be7fc94a88cde5a5c6 We are currently investigating reports of intermittent "Error establishing a database connection" messages across some sites. The root cause has been identified as connectivity instability within our infrastructure provider's (DigitalOcean) private networking layer. This is preventing the web server from consistently communicating with the database cluster. Our team is monitoring the situation closely as DigitalOcean works toward a resolution. We will provide updates as soon as the network stabilizes. https://status.jigsawanalyticsgroup.com/incident/75426 Fri, 11 Mar 2022 22:02:00 -0000 https://status.jigsawanalyticsgroup.com/incident/75426#ce7d29854100823c052b1ffe2480ff05c39677c26e0bf0468682805ce7d2372d The Client Portal is back up and running! https://status.jigsawanalyticsgroup.com/incident/75426 Fri, 11 Mar 2022 20:30:00 -0000 https://status.jigsawanalyticsgroup.com/incident/75426#e226ef2fcfd47fd45d7e433337de37f9d44d521ab9be865ea1bf4a52ed3e567b Client Portal is currently unavailable for all users. We're on it!